Before applying for car finance there are several documents you need to have ready. We have a checklist you can print to make sure you have everything you need.

Download Document Checklist, PDF 77KB

We calculate your rate based on your credit score and other personal criteria determined by us. This means you can always be sure of a rate that’s transparent and tailored to your circumstances. As Mazda Finance is arranged through your Mazda Dealer at the time you purchase your vehicle, it’s simple and convenient too.

Instead of taking a one size fits all approach, we use our sophisticated software to calculate an interest rate based on your credit score, and many other relevant factors determined by us, such as; marital status, property ownership, type of vehicle loan, and much more. This means you can be confident that you are getting a fair and transparent interest rate.

Download our Mazda Tailored Rate Leaflet for more information.

We offer loans ranging from 12 to 84 months in length, subject to Mazda Finance policy and approval, with a variety of flexible payment options. We offer the flexibility of weekly, fortnightly or monthly payments.

Click here for Mazda Finance’s upfront fees and ongoing monthly fees.

Mazda Finance works hard to try to ensure you always get the best service from us. If there's something about our products or services that you aren't happy with, then let's work together to see if we can resolve it quickly and easily using the following process:

Step 1. Let us know

Email us at complaints@mazdafinance.com.au or call a Customer Solutions Representative on 138 500 between 8:30am - 7:00pm (EST) Monday to Friday.
All matters are dealt with seriously and are treated in total confidence. We will aim to resolve your complaint to your satisfaction as soon as possible.

Step 2. Escalation to our Internal Dispute Resolution team

If we are unable to resolve your complaint within five business days, then the matter will be escalated to our Internal Dispute Resolution (IDR) team.

The IDR team will:

• Conduct a more detailed investigation into your complaint
• Keep you informed of the resolution process
• Answer any of your questions
• Aim to resolve the complaint promptly, and consistently

The IDR team can be contacted at any time by:
Mail: IDR Manager
Mazda Finance
PO Box 9215
Scoresby VIC 3179
Email: complaints@mazdafinance.com.au

Step 3. Seek an external review

If you aren't satisfied with the outcome of your complaint after taking Steps 1 and 2, you may lodge a dispute with the Australian Financial Complaints Authority (AFCA). AFCA is an external independent impartial body that has been set up to resolve financial services disputes. There is no charge for this service.

The Australian Financial Complaints Authority can be contacted by:
Phone:1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Email: info@afca.org.au
Web: afca.org.au

For more information please refer to our Customer Complaints Policy.

A credit score enables financial institutions to get a sense of your credit history.

Mazda Finance cannot provide business or tax advice. You may need to seek independent financial or taxation advice.

Mazda Finance is committed to assisting customers and we are here to help during challenging times. Should you lose your employment, you may be eligible for financial support.

Apply online to start the process.

If your business has been forced to close, you may be eligible for financial support.

Apply online to start the process.

Contact your local participating Mazda Finance Dealer, they will be able to assist you with upgrading to a new Mazda.