Hardship
If you are a Mazda Finance customer and experiencing financial hardship, please click here, we are here to help.
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GOT A QUESTION? | Visit our FAQs for more information.
GOT A QUESTION?
Visit our FAQs for more information.
INTRODUCING MAZDA TAILORED RATE
FOR PERSONAL AND BUSINESS LOANS
Many interest rates follow a one-size-fits-all approach. Instead, with Mazda Finance, our sophisticated software calculates an interest rate based on your individual circumstances.
This is your Mazda Tailored Rate. It’s transparent, personalised to you and is the same rate at any Mazda Finance Dealer throughout Australia.
INTRODUCING MAZDA TAILORED RATE
FOR PERSONAL AND BUSINESS LOANS
Many interest rates follow a one-size-fits-all approach. Instead, with Mazda Finance, our sophisticated software calculates an interest rate based on your individual circumstances. This is your Mazda Tailored Rate. It’s transparent, personalised to you and is the same rate at any Mazda Finance Dealer throughout Australia.
Common Questions
What is my credit score & how do we use it?
Your credit score is what is used to assist in determining your interest rate. This rate is calculated based on credit score and other personal or business criteria, giving you a tailored, transparent rate.
Who is eligible for a business car loan?
If you are a business or an organisation who uses your vehicle predominately (more than 50%) for business purposes, you are eligible to apply for a business car loan.
How do I know what I can afford?
It is important to set your budget and understand exactly what you can repay. Our repayment calculator will give you an indication of what your repayments could be on our range of Mazda vehicles.
How is a comparison rate different to an interest rate?
A comparison rate includes a car loan's interest rate plus other fees and charges. While one interest rate may look lower than another, you need to look at the full amount you will pay - the comparison rate.
Is there a way to lower my repayments on my loan?
Many car loans give you flexibility to lower repayments. One option, if you have extra cash, is to add a deposit. You could also take out a car loan with a Guaranteed Future Value, such as Mazda Assured which offers lower monthly repayments^ than a fixed rate car loan.
COMMON QUESTIONS
What documents do I need to apply?
We've created a checklist for you before you head into the Dealer.
Your Finance Questions Answered
Before applying for car finance there are several documents you need to have ready. We have a checklist you can print to make sure you have everything you need.
We calculate your rate based on your credit score and other personal criteria determined by us. This means you can always be sure of a rate that’s transparent and tailored to your circumstances. As Mazda Finance is arranged through your Mazda Dealer at the time you purchase your vehicle, it’s simple and convenient too.
Instead of taking a one size fits all approach, we use our sophisticated software to calculate an interest rate based on your credit score, and many other relevant factors determined by us, such as; marital status, property ownership, type of vehicle loan, and much more. This means you can be confident that you are getting a fair and transparent interest rate.
Download our Mazda Tailored Rate Leaflet for more information.
We offer loans ranging from 12 to 84 months in length, subject to Mazda Finance policy and approval, with a variety of flexible payment options. We offer the flexibility of weekly, fortnightly or monthly payments.
Click here for Mazda Finance’s upfront fees and ongoing monthly fees.
Mazda Finance works hard to try to ensure you always get the best service from us. If there's something about our products or services that you aren't happy with, then let's work together to see if we can resolve it quickly and easily using the following process:
Step 1. Let us know
Email us at complaints@mazdafinance.com.au or call a Customer Solutions Representative on 138 500 between 8:30am - 7:00pm (EST) Monday to Friday.
All matters are dealt with seriously and are treated in total confidence. We will aim to resolve your complaint to your satisfaction as soon as possible.
Step 2. Escalation to our Internal Dispute Resolution team
If we are unable to resolve your complaint within five business days, then the matter will be escalated to our Internal Dispute Resolution (IDR) team.
The IDR team will:
- Conduct a more detailed investigation into your complaint
- Keep you informed of the resolution process
- Answer any of your questions
- Aim to resolve the complaint promptly, and consistently
The IDR team can be contacted at any time by:
Mail: IDR Manager
Mazda Finance
PO Box 9215
Scoresby VIC 3179
Email: complaints@mazdafinance.com.au
Step 3. Seek an external review
If you aren't satisfied with the outcome of your complaint after taking Steps 1 and 2, you may lodge a dispute with the Australian Financial Complaints Authority (AFCA). AFCA is an external independent impartial body that has been set up to resolve financial services disputes. There is no charge for this service.
The Australian Financial Complaints Authority can be contacted by:
Phone:1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Email: info@afca.org.au
Web: afca.org.au
For more information please refer to our Customer Complaints Policy.
A credit score enables financial institutions to get a sense of your credit history.
Mazda Finance cannot provide business or tax advice. You may need to seek independent financial or taxation advice.
Mazda Finance is committed to assisting customers and we are here to help during challenging times. Should you lose your employment, you may be eligible for financial support.
Apply online to start the process.
If your business has been forced to close, you may be eligible for financial support.
Apply online to start the process.
Contact your local participating Mazda Finance Dealer, they will be able to assist you with upgrading to a new Mazda.
HAVE YOU THOUGHT ABOUT FINANCE?
We have personal and business options.
TERMS & CONDITIONS
Approved applicants only. T&Cs apply. This information provided by Mazda Finance, a division of Australian Alliance Automotive Finance Pty Limited ABN 63 002 407 703, Australian Credit Licence 513747 is of a general nature and for information only. Nothing on this website constitutes or should be considered to constitute legal, taxation or financial advice. Before making a decision about any of the products and services featured on this website, you should consult with your own independent legal, taxation and financial advisors, who can advise you about your personal circumstances. Click here to view our privacy policy.
*The Guaranteed Future Value (GFV) is the minimum value of your Mazda at the end of your finance contract, as determined by Mazda Finance. If you decide to return your car to Mazda Finance at the end of your term, Mazda Finance will pay you the agreed GFV, which will be put against your final payment subject to fair wear and tear conditions and agreed kilometres being met. The information provided is general in nature. You should seek your own financial advice to determine whether Mazda Assured is appropriate for your individual circumstances. Terms, conditions, fees and charges apply. Mazda Assured GFV products are available to approved customers of Mazda Finance, a division of Australian Alliance Automotive Finance Pty Limited ABN 63 002 407 703, Australian Credit Licence 513747.
^Lower monthly repayments compared to a similar term with no Guaranteed Future Value (GFV) or equivalent balloon final payment. Total interest charges will be higher if a GFV or balloon final payment is selected.
Target Market Determinations are available here.