Complaint Handling Process
Complaint Handling Process
Mazda Australia and Mazda dealers are committed to helping resolve any issues or complaints you may have including ensuring that handling of complaints is done in accordance with the requirements of the Australian Consumer Law.
For issues or complaints which relate to the performance or operation of your vehicle, or any repairs to, or servicing of it, or you are seeking a repair, replacement or refund for your vehicle, your complaint should be directed to the Mazda dealer from which you purchased the vehicle or which provided the repair or service. As supplier of your vehicle or service, all Mazda dealers are committed to ensuring that such complaints are handled in accordance with the requirements of the Australian Consumer Law.
SUBMITTING A COMPLAINT TO A DEALER
Your dealer will require the following information.
PERSONAL DETAILS
Your name, address, phone number and email address.
VEHICLE IDENTIFICATION
Vehicle Identification Number (VIN) or registration number.
VEHICLE DETAILS
Vehicle model, year of manufacture and kilometres travelled.
COMPLAINT DETAILS
Please provide details of your complaint, including as much information as possible.
PHOTOS & DOCUMENTS
Please submit any relevant photos or documents related to your complaint, if any.
SUBMITTING A COMPLAINT TO MAZDA AUSTRALIA
For any other issues or complaints you may have please reach out to Mazda Australia with the following information. You can do so by submitting your complaint here.
PERSONAL DETAILS
Your name, address, phone number and email address.
VEHICLE IDENTIFICATION
Vehicle Identification Number (VIN) or registration number.
VEHICLE DETAILS
Vehicle model, year of manufacture and kilometres travelled.
COMPLAINT DETAILS
Please provide details of your complaint, including as much information as possible.
PHOTOS & DOCUMENTS
Please submit any relevant photos or documents related to your complaint, if any.
DEALER DETAILS
Details of your preferred Mazda dealer and your dealership contact, if known.
We will acknowledge receipt of your complaint within three business days, if possible.
If the complaint we receive relates to the performance or operation of your vehicle, or any repairs to, or servicing of it, or which involves a request for a repair, replacement or refund for your vehicle, it will be referred to the relevant servicing or supplying dealer. We will let you know if that occurs and provide you with the contact details for the relevant dealer, if you do not already have them.
For any other complaint, Mazda Australia will allocate your claim to the appropriate person for investigation. If Mazda Australia does not have sufficient information, we may contact you or other relevant parties seeking the required information. Following investigation and review, Mazda Australia will advise you of the outcome of your complaint.
If you are dissatisfied with the outcome, you are entitled to request further review by Mazda Australia, seek legal advice, apply to a relevant court or tribunal, or contact other government bodies, including:
- Consumer Affairs Victoria
- Consumer Affairs and Fair Trading Tasmania
- Access Canberra, ACT
- NSW Fair Trading
- Consumer and Business Services, SA
- Consumer Protection, WA
- Office of Fair Trading, QLD
- Consumer Affairs, NT
- ACCC (Australian Competition and Consumer Commission).